Is lack of clear Purpose damaging relationships in your business?

The look of surprise on the client’s face said it all.  I’d just fed back that, after a round of interviews with senior leaders in the organisation, there was no consistent view of the purpose of his problematic department.

Yet, to me, the evidence was clear to see.  Other areas not accepting their involvement, mistrust and lack of respect, arguments about what needed to be delivered and when.  All resulting in projects being delivered late, over budget and not delivering the performance needed.  To others, this department was just getting in the way of them doing their job. 

“I don’t understand it,” he said.  “If you go to their intranet page, it’s really clear what they do.”  And yes, it was clear.  What was missing was the WHY they were doing it.  What was their activity contributing to the overall purpose of the organisation that the other teams were missing?  This also suggested that not only did the problematic department lack clarity of purpose, but  the WHY for other areas was was not 100% clear either.

“When you’re surrounded by people who share a passionate commitment to a common purpose, anything is possible”

Howard Shultz, Starbucks

It was a classic case of siloed thinking.  Each department focussed on what it saw as important, yet a misalignment of objectives between departments leading to the inevitable tension, disagreement and downward spiral in relationships.

The way forward is at one level very simple, yet at another difficult to do.  Get the groups to work together to develop a shared purpose that recognises the importance of everyone’s contribution to achieving the organisation’s overall purpose, using this as a catalyst for improved working relationships.

Over the years I’ve seen so many “aha” moments as different teams suddenly see each other in a new light.  Almost immediately the dialogue changes.  “How can we find better ways to work together?”  “What does the overall process look like?”  And so the upward spiral begins towards a healthier, more collaborative way of working.

For more information on how to define a clear Purpose and Mission, and to how to align purpose across the organisation to drive better working relationships, check out our website using the button below.

Equally, I’ve facilitated this process for many organisations and teams over the years and would be delighted to support your organisation with anything from answering a simple question to facilitating the full process for you. 

To book a free, no obligation call, just click the button below.  No pressure, no sales pitch, just an open conversation and, hopefully, some helpful input.